{
  "id": "ptichi.listener_recoverability_rubric",
  "version": "1.0",
  "status": "editorial-method",
  "title": "Ptichi Listener Recoverability Rubric v1",
  "purpose": "Check whether the intended parts of a short professional message can be recovered after one listening pass without collapsing the result into a global clarity score.",
  "scope": [
    "short work explanations",
    "project status updates",
    "risk and delay explanations",
    "recommendations",
    "answers to difficult questions"
  ],
  "method_context": {
    "related_method": "teach-back",
    "relationship": "The independent-listener mode uses the established teach-back principle of asking a listener to restate information in their own words so the speaker can check the explanation. Ptichi's v1 operationalization adds predeclared work-message anchors, explicit not_required/partial/missing/cannot_tell states, bounded A/B rehearsal and an optional changed-wording practice attempt.",
    "source": "https://www.ahrq.gov/teamstepps-program/curriculum/communication/tools/teachback.html",
    "boundary": "The healthcare teach-back evidence does not validate this rubric for workplace speech, learning transfer or Ptichi product efficacy."
  },
  "observation_modes": [
    {
      "id": "self_rehearsal_proxy",
      "description": "The speaker listens once to their own recording and records what they can recover.",
      "claim_boundary": "This is a rehearsal proxy only. It cannot establish what another listener understood."
    },
    {
      "id": "independent_listener",
      "description": "A listener who did not prepare or previously hear the message listens once, without seeing the intended anchors, transcript or labels, and records what they recovered in their own words.",
      "claim_boundary": "This describes one listener in one condition. It is not population-level comprehension evidence."
    }
  ],
  "anchors": [
    {
      "id": "point",
      "label": "Point",
      "question": "What should the listener remember?",
      "required_when": "Normally required for the short work message being rehearsed."
    },
    {
      "id": "meaning_boundary",
      "label": "Meaning-changing boundary",
      "question": "What condition, exception, risk, tradeoff or number would change the meaning if it disappeared?",
      "required_when": "Only when such a boundary materially changes the decision or interpretation."
    },
    {
      "id": "support",
      "label": "Support",
      "question": "What reason, evidence or mechanism does the listener need in order to use the point?",
      "required_when": "When the listener needs a reason, evidence or mechanism to act on or assess the point."
    },
    {
      "id": "action",
      "label": "Action or decision",
      "question": "What happens next, or what do you need from the listener?",
      "required_when": "When the message has a next step, owner, request or decision."
    },
    {
      "id": "uncertainty_update",
      "label": "Uncertainty or update point",
      "question": "What remains open, and what evidence or event will change the answer?",
      "required_when": "When the current answer is conditional, incomplete or genuinely unknown."
    }
  ],
  "recovery_states": [
    {
      "id": "recovered",
      "meaning": "The anchor can be restated without materially changing its meaning."
    },
    {
      "id": "partial",
      "meaning": "Some of the anchor is present, but a material condition, distinction or action is lost."
    },
    {
      "id": "missing",
      "meaning": "The anchor is not recovered after the listening pass."
    },
    {
      "id": "cannot_tell",
      "meaning": "The observer cannot judge the anchor reliably from this listening pass."
    },
    {
      "id": "not_required",
      "meaning": "The anchor was explicitly marked as unnecessary before listening and must not be counted as missing."
    }
  ],
  "procedure": [
    "Before recording, the speaker marks each anchor as required or not_required and writes the intended meaning in a few words. Keep this key hidden from the independent listener until their response is recorded.",
    "Record the message normally. Do not optimize against the rubric while listening.",
    "Use one listening pass without transcript or replay. Record what was recovered in the observer's own words.",
    "For every required anchor, choose recovered, partial, missing or cannot_tell. Do not calculate a total clarity score.",
    "Change one bounded thing, make Take B and repeat under the same observation mode. If the same listener heard Take A, record that prior exposure: their Take B response is not an independent first-hearing comparison.",
    "Explain the same intended anchors with changed wording and record that attempt separately. This checks changed-wording practice, not transfer to a new situation or later retention."
  ],
  "non_claims": [
    "The rubric is not a validated psychometric scale.",
    "Ptichi did not invent the general teach-back idea of asking a listener to restate information in their own words.",
    "Healthcare teach-back evidence does not validate this rubric for workplace speech.",
    "Self-listening does not establish listener comprehension.",
    "One independent listener does not establish population-level comprehension.",
    "A better Take B does not prove learning, transfer or product efficacy.",
    "The rubric does not diagnose a speech, language, hearing, cognitive or clinical condition.",
    "The rubric does not assume that shorter, slower, louder or more expressive speech is inherently better.",
    "A listener who heard Take A may use that prior information in Take B; the difference cannot be attributed only to the changed explanation.",
    "A changed-wording attempt on the same message does not establish transfer to a new situation or later retention."
  ],
  "source_page": "https://ptichi.com/goals/explain-clearly-at-work",
  "rights": {
    "state": "project-authored",
    "note": "Published for public inspection and citation. This file does not grant a separate data or software licence."
  },
  "created_at": "2026-09-09",
  "last_reviewed": "2026-09-12"
}